FAQ
Frequently Asked Questions About Ocean Breeze Paradise
Ocean Creek Resort H7
Embedded Files
Have questions before requesting your stay? Here are the most common details guests ask about Ocean Breeze Paradise, booking, arrival, resort access, and what is included.
Booking and Payments
How do I request to book Ocean Breeze Paradise?
Complete the booking inquiry form with your preferred dates and guest information. We will review availability and respond by email with pricing and next steps.
Your reservation is not confirmed until your booking is approved, the rental agreement is completed, and the booking deposit is received.
What is required to reserve my dates?
A signed rental agreement and a 25% booking deposit are required to reserve your dates.
The remaining balance is due 60 days before arrival.
What payment methods are accepted?
Payment may be made by check, Zelle, or Venmo.
Payment instructions will be provided after your booking request is approved.
What is the cancellation policy?
Cancellations made more than 60 days before arrival receive a 100% refund.
Cancellations made within 60 days of arrival are non-refundable.
Are there resort fees?
No. There are no resort fees.
Is there a refundable damage deposit?
Yes. A $300 refundable damage deposit is required. The damage deposit will be returned within a week to 10 days after check-out, as long as there is no damage, missing items, or excessive cleaning needed. You will be notified immediately if any damages were found or if we feel the condo was left unusually dirty.
What could affect the refundable damage deposit?
We hope you enjoy our second home and treat it with care. Accidents can happen, and we ask guests to report any damage or issues as soon as possible so they can be addressed quickly.
The refundable damage deposit may be used for damage, missing items, excessive cleaning, unapproved late check-out fees, smoking or vaping violations, rule violations, or service calls caused by guest misuse.
Examples include leaving sliding glass doors open while the A/C is running, bringing excessive sand into the condo, rinsing beach gear in condo sinks or showers, or washing sandy towels and blankets without removing the sand first.
Any remaining balance will be returned within 2 weeks after check-out.
Arrival and Parking
What time is check-in?
Check-in is 4:00 PM.
How do guests check in?
Guests will receive check-in instructions by email before arrival.
The condo uses a door code for entry.
Do I need to stop at the Ocean Creek Resort office to check in?
No. This is a private owner rental, so check-in is handled directly with us. The Ocean Creek Resort rental office is only for guests who booked directly through the resort.
Do I need to stop at the main security gate?
Usually, no. As long as your parking pass is hanging from your rearview mirror with the information facing the guard, the guard should wave you through the gate.
If security asks you to stop or verify information, please follow their instructions.
Is parking included and do I need parking passes?
Yes. Parking is included for up to 2 vehicles. Yes, guests need parking passes. Parking passes will either be mailed before arrival or available for pickup at the security gate.
Are motorcycles allowed?
No. Motorcycles are not permitted.
Condo Details
Are linens and bath towels included?
Yes. Linens and bath towels are included with your stay.
Beach towels are not provided.
Is there a washer and dryer?
Yes. The condo has a full-size washer and dryer.
What coffee makers are available?
The condo has both a drip coffee maker and a Keurig.
Guests should bring coffee, K-cups, and filters. Some guests may leave extra filters, but guests should not rely on them being available.
What supplies are included?
A starter supply pack is provided. Guests should plan to bring or purchase additional supplies for their stay, including extra toilet paper, paper towels, trash bags, laundry detergent, dishwasher detergent, dish soap, toiletries, and other personal items.
Are beach towels, beach chairs, umbrellas, beach toys, or coolers provided?
No. Beach chairs, umbrellas, beach toys, coolers, and beach towels are not provided. Guests should bring or rent their own beach items. The lifeguards on the beach rent chairs and umbrellas daily/weekly from Memorial Day to Labor Day.
Are the bathrooms walk-in showers or tub/shower combinations?
The primary bathroom has a tub/shower combination.
The two guest bathrooms have walk-in showers.
Resort and Amenities
Which pools can guests use, hours and are wristbands required?
Guests may use Ocean Creek Resort pools with the exception of the South Tower pool.
The North Tower pool is for North Tower guests and residents only. One red wristband is provided for your group to access the North Tower pool area. Please return the wristband before check-out. There is a $10 fee for a missing wristband.
Pool hours are typically 9:00 AM to 10:00 PM and are subject to change.
Does the Oceanfront Beach Club Pool have snacks and drinks?
When open, the Beach Club typically serves soft drinks, smoothies, alcoholic beverages, and casual food such as hamburgers, hot dogs, and fries.
Hours, menu items, and availability may vary by season and resort operations.
Is smoking allowed?
No. Smoking and vaping are not allowed in the condo or on the balcony. Guests must also follow all Ocean Creek Resort smoking rules.
Can I bring my pet?
Ocean Creek does not allow pets except for owners.
No. Pets are not permitted for rental guests. Ocean Creek Resort allows pets for owners only.
Check-Out
What time is check-out?
Check-out is 10:00 AM.
Late check outs are subject to availability and must have prior approval. Without approval, subject to $100 an hour fee.
What do guests need to do before checking out?
Before checking out, please:
✓ Remove all trash from the condo
✓ Start the dishwasher
✓ Make sure the sliding glass doors are closed and locked
✓ Lock the front door
Detailed check-out instructions will be provided before your stay.
Still Have Questions?
Email us at stayoceanbreezeparadise@gmail.com
We are happy to answer questions before you submit a booking inquiry.
Google Sites
Report abuse